STOP: This course is intended for technicians using the mobile app. If you are an office user of ServiceTrade and have not yet completed the ServiceTrade Office Certification course, please do so before moving on.

Students learn how to use the ServiceTrade Mobile App in self-paced online learning courses that can be started, stopped, and resumed at any time. Users watch videos and follow along in the application installed on their mobile device or in the web app.

The course explains why each step in the application is important and how it impacts other users in the company — and ultimately your customers.

The course is updated regularly as new features are added to the app, helping existing users keep up to date.



COURSE CURRICULUM

  • 1

    Introduction to ServiceTrade

    • How To Use This Course

    • ServiceTrade Basic Terminology

    • Downloading the ServiceTrade Mobile App
  • 2

    Getting Started

    • Navigating the Appointment List

    • The Appointment Page, Job Prep, and Clock Events

    • Arriving On-Site and Pre-Work Authorizations

    • Technician Quiz #1
  • 3

    Doing The Work

    • Attachments and Paperwork

    • Comments

    • Services

    • Parts, Labor, and Job Items

    • Going On Break

    • Technician Quiz #2
  • 4

    Back to Work

    • Contacts

    • Assets

    • Deficiencies

    • Technician Quiz #3
  • 5

    Finishing The Job

    • Work Acknowledgement

    • Clocking Out of an Appointment

    • Preferences and Logging Out

    • Putting It All Together

    • Congratulations!
  • 6

    Let Us Know What You Think

    • Technician Feedback Survey